Blending Leadership: Seek Full Enrollment

Some systems are set up to segment clients and customers and to solve problems following a one-size-fits-most logic. Others are front-loaded to treat clients and customers like learners entering a classroom with a caring and effective instructor who seeks to build understanding in students (i.e., clients and customers) early and often, to try to head off problems and misunderstandings before they derail ultimate understanding, and to create abundance.

This abundance fuels ongoing feedback, input, lasting engagement, productivity, joy, investment, and full enrollment. Your clients and customers keep showing up because they want to, not because they have to. They become fans, with all the loyalty that implies.