"Increasingly, many of us live and work like this: utterly connected and increasingly fluid as a result. But we do not often slow down to describe how we work like this . . . or to tease out the implications.
If you are focused on certain outcomes, you can leverage the immediacy available to you as you travel, as you work in your office or home, and even as you play. Producing genuine, original product – of thought, of thinking, in writing, on stage, in classrooms – basically requires such a shift. In our increasingly networked world, interruptions in momentum, or a failure of context to generate the right resources at the right time, erode excellence. Immediacy, properly channeled, heightens it."
"Learning important things is not easy; learning important things requires effort; learning important things is ultimately worth the effort since doing so leads the learner-practitioner to not only acquire knowledge and skills, but also to tap a vein of meaning that can be self-reinforcing over time."
Yesterday, as I was just sitting down and getting ready to start a call with one colleague, I noticed that a Slack message had come in from another colleague a little earlier. That message was an important one and would certainly require some discussion. I could have tried to engage in a text message exchange on Slack while also having the call with the other colleague, but that would not have served anyone well. I asked the colleague on the call for a few moments while I sent a response message in Slack. I simply asked the person who had messaged me if there was a time later in the morning when we could connect. When it became time to give the surprise issue my full attention, I felt that conversing over text-based chat was not going to be suitable given the topic, and a voice call or video chat could also leave possibilities for misunderstanding. We needed to reach mutual understanding rather quickly. Using a collaborative whiteboard (I used the Explain Everything Slack integration) with voice chat allowed us to talk through the issue while also brainstorming possible solutions.
"There is a saying in the teaching profession: whoever is working the hardest is learning the most. Too often, it’s the teacher.
If you don’t want people to be passive “on the job,” then you cannot allow them to be passive during the training for the job."
"Move as the line moves – a formula for happiness and success? Not quite. But it won’t hurt to think about what computers are good at and what humans are good at, make peace with the fact that the line in the sand will constantly shift in the years to come, and then work to make sure that the human part of yourself, your team, your company, even your family, shows up – by default – when it’s going to make a difference for a relationship or transaction."
On a seesaw, you can’t always control the ride. The power shifts back and forth, depending on when you’re on the bottom, with your feet firmly on the ground. And if you’re the kind of person who jumps off the seesaw when you’re on the bottom, in that power seat, then it’s very possible that, after a while, no one on the playground will want to be your seesaw partner. This is play, yes, but serious play. You burn your trust and you pay the price. Playground rules – forever.
There is a saying in the teaching profession: whoever is working the hardest is learning the most. Too often, it’s the teacher. If you don’t want people to be passive “on the job,” then you cannot allow them to be passive during the training for the job.
"Think about a time when you have just forwarded a link or posted a resource – something that you stumbled upon and found interesting or that your leaders are expecting you to share with your respective audiences (e.g., customers, clients, or team members). The lazy move is to just send the link and hope that some percentage of the audience investigates it, and that a smaller percentage is able to do something meaningful with it. The less-lazy move might be to layer on some expectations. The winning move, however, is to correctly frame ‘why’ the resource is important, comparing and contrasting how, without that resource having been explored and considered, the service/client/customer relationship will be worse off."
From Make Yourself Clear
From Chapter 1 of Make Yourself Clear:
A seesaw is not really a game. It is more of a preoccupation, wherein both parties concentrate on the action, engrossed for as long as it holds their attention. While the board is in motion, there is no end and no beginning. When one person decides to stop – sometimes by rudely jumping off and sending the other person plummeting toward the dirt – the preoccupation ends. For the game to continue, both players have to be mutually invested in the outcome – and each other.
We’ve noticed that delight often starts for people who are in a neutral or negative state. They are either on autopilot (at best) or bored (at worst), either frustrated (at best) or fearful (at worst). On autopilot or bored, for example, they select a new program to watch and it doesn’t just perk their curiosity, it ends up giving them a completely new way of seeing the world and their place in it. Or, another example, fed up with a work culture that is toxic and allowed to be so, they find a new job in an environment that supports their growth, encourages them to take risks, and rewards them by giving them partial ownership of their most innovative products.
Excerpt from Chapter 13 of Make Yourself Clear