Some systems are set up to segment clients and customers and to solve problems following a one-size-fits-most logic. Others are front-loaded to treat clients and customers like learners entering a classroom with a caring and effective instructor who seeks to build understanding in students (i.e., clients and customers) early and often, to try to head off problems and misunderstandings before they derail ultimate understanding, and to create abundance.

This abundance fuels ongoing feedback, input, lasting engagement, productivity, joy, investment, and full enrollment. Your clients and customers keep showing up because they want to, not because they have to. They become fans, with all the loyalty that implies.

"Delight is the game you want to keep playing. The game wherein your commitment and your personal engagement are critical components. As the designer, you extend the thing by making it possible for your users to access something around the thing."

The updated Clipart browser and library in Explain Everything make it very easy to browse and search for local clipart.

Here is an excerpt of my TED Masterclass Showcase presentation from ISTE 2019. Right now in order to watch the full video you need to be an ISTE member and access the content on the ISTE website. The videos may be published on YouTube as well in the near future.

As part of the assigned reading for an administrative retreat, I got to enjoy Brené Brown's daretolead.brenebrown.comDare to Lead. I flagged many sections of the book as I found that she provides really helpful sets of questions that help guide thinking for any given project - big or small.

You can now sign up for one of two free webinars to learn more about Explain Everything.

It's always nice to b able to show thanks to people who are generous with their time and intellect.

What we know about teaching and learning validates experiential practice as a means to building understanding (in one’s self, in someone for whom you are responsible). If you want someone to understand something – whether it be entrepreneurship or a product or a service – don’t just tell them about the work but have them experience it, even if this experience is messy or leaves open loops.